Hadi wrote back
Annie — thank you. That is a great many words to spend on a takeaway, and I have read them more than once.
Since you have written so generously in public, let me say something in public too. The first time you ordered from us, it was collection — and I pressed the ready button by mistake. You came straight down, and the food was not there. Nothing to hand you, and nothing to say for myself. So I cooked it, got in the car, and brought it to your door. You have probably forgotten that evening. I have not. It still sits with me, and I suspect it always will.
But there is another half to that story. That mistake is how this friendship started. If pressing the wrong button is what it took to find a guest like you, then I have made far worse trades.
You wrote about care, and passion, and affection — and of everything in your review, that is the part I want to answer properly. Care is not a feeling in this kitchen. It is a set of small, unglamorous decisions, made when nobody is watching and everybody is tired. It is leaving something on the charcoal for the extra minute it is asking for, on a night when that minute costs you. It is building a plate at eleven with the same hand you used at five. It is the first thing that wants to slip, on exactly the evening you most need it not to. So what you noticed is not really the food. It is the hundred small times a day we chose not to take the shortcut. To be seen doing that — named, in public, by someone who kept coming back — makes the next hundred easier.
However much I thank you for that, it will not be enough.
— Homali