TERMS & Conditions

These terms apply when you order food from Homali through homali.uk. Placing an order means you accept them — they're short and fair, so please have a read.

— 01 — About Us

Homali is a restaurant trading from 67 St Paul's Road, Wallasey, Wirral, CH44 7AJ, United Kingdom. You can reach us on 0789 747 2364 or at hello@homali.uk.

Homali is the trading name of Hadi Noroozikoochaksaraei, a sole trader registered for Self Assessment in the United Kingdom, who owns and operates the business.

— 02 — Ordering

• All orders are subject to availability and confirmation. An order is accepted when the kitchen confirms it — you can follow this live on your order page.
• Prices shown on the menu include VAT where applicable. The total, including any delivery fee, is always shown before you place the order.
• We may occasionally need to cancel an order (for example an item sells out or an address is outside our delivery area). If you have already paid, you will receive a full refund.
• Please double-check your phone number — it's how we reach you about your order.

— 03 — Payment

• Online payments are processed securely by Stripe (card, Apple Pay, Google Pay). We never see or store your card details.
• Collection orders may also be paid at the shop by cash or card.
• Delivery orders must be paid online at the time of ordering.

— 04 — Delivery & Collection

• We deliver within our local delivery area; the fee (if any) is calculated from your address and shown before checkout.
• Delivery times are estimates. We always do our best, but busy periods, weather and traffic can add time.
• Please make sure your address and any driver instructions are accurate. If a delivery fails because the address was wrong or nobody was available to receive it, we may be unable to refund the order.
• For collection, please arrive close to the ready time so your food is at its best.

— 05 — Cancellations & Refunds

• You can cancel free of charge any time before the kitchen accepts your order — call us straight away on 0789 747 2364.
• Once preparation has started we usually can't cancel, because your food is already being cooked to order.
• If something isn't right with your order — a missing or incorrect item, or food that doesn't meet the standard we'd want ourselves — contact us the same day and we'll put it right with a replacement or refund.
• Refunds to card are processed by Stripe and typically arrive within 5–10 working days.

— 06 — Allergens & Food Information

• Our kitchen handles gluten, dairy, nuts, sesame, eggs and other allergens. Despite careful practice, we cannot guarantee any dish is completely free of traces.
• If you have an allergy or intolerance, please tell us in the order note and call us before ordering — we'll advise honestly on what's safe.
• All our meat is halal.

— 07 — Your Account of Use

• You must be at least 16 to place an order.
• We may refuse service where we suspect fraud, abuse of offers, or abusive behaviour toward our staff or drivers — respect goes both ways.

— 08 — Liability

Nothing in these terms limits our liability where the law does not allow it (including for death or personal injury caused by our negligence). Otherwise, our liability for any order is limited to the amount you paid for that order.

— 09 — Privacy

How we handle your personal data is explained in our Privacy Policy — including marketing messages, which we only send if you ticked the box at checkout, and which you can stop at any time.

— 10 — Changes & Law

We may update these terms from time to time; the date at the top shows the current version. These terms are governed by the law of England and Wales.